**All interviews will be conducted remotely (online or by phone).
Are you ready to lead a dedicated team in a fast-growing clean energy company? Join the world of cutting-edge energy solutions, where advanced storage, smart inverters, and EV chargers unite to drive efficiency, sustainability, and a low-carbon future for homes and businesses.
As a Supervisor, you will play a crucial role in ensuring the highest level of customer satisfaction and efficient team performance.
What you will do in this role:
- Train, coach, and organize the Customer Service and Technical Support teams, prioritize workloads, gather, and centralize knowledge.
- Help your team improve their skills and KPIs.
- Handle challenging cases, and research requests and ensure clients receive the highest level of customer service.
- Execute regular reporting, monthly presentations, performance, and quality evaluations of the team.
- Constantly look for ways to improve the processes and procedures within the project.
- Meet predetermined targets and represent the company professionally.
What skills are needed:
- Proven working experience as a Supervisor/Team Lead, or relevant role in the BPO sector.
- Fluency in English is a must.
- Previous experience in the renewable energy industry is required.
- Strong organizational skills with the ability to prioritize tasks and manage time effectively.
- Excellent communication, people management, problem-solving, and decision-making skills.
- Positive and target-driven professional curious about technology/solar energy systems.
- Independent, self-reliant, and able to work without direct supervision.
WHY PONTICA SOLUTIONS?
- An attractive remuneration. Referral bonuses.
- 20 days of paid leave per year + 5 additional (based on tenure) + 2 days off for volunteering.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Digital food vouchers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.
