**All interviews will be conducted remotely (online or by phone).
Explore the retail world of a prominent retail company based in Switzerland, known for its extensive network of supermarkets and hypermarkets. They offer a wide range of products, including groceries, household items, and electronics, all while emphasizing quality, affordability, and sustainability. With a strong commitment to social responsibility, they support local communities and promote environmentally friendly practices.
What you will do in this role:
- Provide 1st level support for IT systems, assisting with basic hardware, software, and network issues.
- Troubleshoot Point of Sale (POS) and logistics system challenges with guidance from senior staff.
- Help manage user accounts and permissions.
- Support simple technical queries and escalate more complex cases when necessary.
- Log incidents and follow up using ticketing systems.
- Communicate solutions effectively to users and provide excellent customer service.
What skills are needed:
- Strong communication skills in German (C1) and English (C1).
- A customer-oriented mindset and willingness to assist others.
- Problem-solving abilities and a proactive attitude.
- Technical skills are a plus, but not mandatory – we provide full training to ensure your success!
- Team player with a positive and open-minded approach.
What we offer:
- Gain valuable skills in IT and customer service with hands-on experience.
- Be part of a supportive and innovative team environment.
- An attractive remuneration. Referral bonuses.
- Flexible working hours.
- Additional health insurance and other social benefits. Exclusive discounts & offers. Digital food vouchers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.
Ready to kickstart your IT career? Apply now and become part of a dynamic team where your growth and development matter!
