**All interviews will be conducted remotely (online or by phone).
Join the world of cutting-edge energy solutions, where advanced storage, smart inverters, and EV chargers unite to drive efficiency, sustainability, and a low-carbon future for homes and businesses.
We are looking for a Technical Support Specialist to help with after-sales service for both commercial & industrial (C&I) and home energy storage products. You will make sure customers get great support and help improve our services.
What you will do in this role:
- Oversee troubleshooting, hotline support, and service escalations via email and phone.
- Provide remote troubleshooting for C&I and residential energy storage products.
- Conduct diagnostics and repair system faults efficiently.
- Support installers and customers with technical inquiries and service requests.
- Maintain detailed service records and reports.
- Ensure a high level of customer satisfaction and service efficiency.
- Travel across Bulgaria to customer sites, solar plants, and energy storage installations to provide on-site troubleshooting, diagnostics, commissioning support, and technical assistance. Occasional international travel within Europe may be required as the business expands and new projects are developed.
What skills are needed:
- Fluency in English.
- Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field or 3+ years of experience in technical support, troubleshooting, or field engineering.
- Hands-on experience with battery storage, solar, or power electronics.
- Strong customer service and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Proficiency in relevant software & CRM tools.
What we offer:
- An attractive remuneration. Referral bonuses.
- Standard working hours, Monday-Friday.
- Full training provided.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Digital Food Vouchers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.
