Ralitsa Shtereva, Client Success Specialist
"Focus on the step in front of you, not the entire staircase."
I joined Pontica in November 2020 when I lived in Varna. A friend of mine referred me and everything happened pretty quickly. I had an interview and later that day I signed my contract and joined the amazing team. At first, I started as a customer support specialist with chats and emails, and later I was moved to the admin team. The team is undergoing changes frequently and this makes us all happy because it gives us the opportunity to improve ourselves.
Even though I work mainly from home, I can say my colleagues are great and my shift leads and supervisors are always there to help me. Everyone is understanding and I believe I have never had any bad experiences. This motivates me to continue to give my best and grow together with my team.
Outside of Pontica I am a professional folklore dancer. Also, with the help and understanding of my supervisors I am able to keep a good and healthy balance between both of my jobs. This is what I am most happy about.