Case studiesRevolutionizing CX in HealthcarePontica partnered with a global FemTech innovator to elevate their customer experience, enhance operational efficiency, […]
Case studiesA guide to Operational ExcellencePontica partnered with a leading European last-mile B2B delivery platform to optimize their customer operations, […]
Case studiesRPA in Motion: Automating Real-Time SupportPontica partnered with a European last-mile logistics leader to automate critical parts of their customer […]
ArtikelTop 5 outsourcing trends to watch in 2024Discover the future of outsourcing with our insights on the Top 5 BPO and ITO […]
Menschen von PonticaPeople of Pontica – Martina SlavkovaMartina Slavkova, Client Support “Do not do unto others, what you do not want others […]
NeuigkeitenQ4 2023 Recap: Cutting-edge business and career events, festive activities, and vibrant celebrationsWe enjoyed a dynamic and eventful fourth quarter that showcased our commitment to innovation, talent […]
Menschen von PonticaPeople of Pontica – Dilyana IlievaDilyana Ilieva, Senior Client Support “Live what you love.” My Story I joined Pontica more […]
Menschen von PonticaPeople of Pontica – Cláudia PaivaCláudia Paiva, Customer Support “Kindness always comes back.” My Story Being away from Portugal, I […]
Menschen von PonticaPeople of Pontica – Ivaylo VladimirovIvaylo Vladimirov, Client Support “You just gotta keep livin’ man, L-I-V-I-N.” My Story I joined […]
Artikel2023 Recap: Looking back at a year of innovation in outsourcingUncover the key innovative trends that shaped the transformative outsourcing landscape in 2023. As we […]
Menschen von PonticaPeople of Pontica – Kalina TatarlievaKalina Tatarlieva, Client Support “Wherever you go, go with all your heart.” My Story I […]
ArtikelEnhancing customer experiences through sentiment analysis and emotional AIExplore how businesses leverage emotion-driven insights to create meaningful connections and enhance satisfaction. In the […]
Menschen von PonticaPeople of Pontica – Ekaterina ZhelyazkovaEkaterina Zhelyazkova, Junior Quality Specialist “Dum spiro spero.” My Story It was like it was […]
ArtikelUnraveling the growth and impact of voice-activated technology on user interfaces and customer serviceExplore the rise of voice-activated tech in user interfaces and customer service. In an era […]
Menschen von PonticaPeople of Pontica – Nikolay YankovNikolay Yankov, Client Support “Don’t aim for the sky, aim for the moon.” My Story […]
Menschen von PonticaPeople of Pontica – Devora VichevaDevora Vicheva, Senior Recruitment Specialist “Le bonheur est parfois caché dans l’inconnu.” My Story I […]
