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Pontica Solutions Achieves French CIR Accreditation For 2026-2028

Pontica Solutions has been granted French CIR accreditation for 2026-2028, creating new opportunities for eligible companies investing in R&D and technology.

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Q2-Q3 2026 Recap: From Industry Dialogue to Community Impact

From industry dialogue to community impact, Q2 and Q3 2026 highlighted the people, initiatives, and achievements shaping Pontica Solutions' growth.

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People of Pontica – Ivan Zhelev

Ivan Zhelev, Client Success Specialist “Reality is created by the mind. We can change our […]

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People of Pontica – Plamen Hubenov

Plamen Hubenov, IT Infrastructure, Cloud, Automation and AI Engineer “No man ever steps in the […]

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People of Pontica – Presiyana Todorova

Presiyana Todorova, Junior Talent Acquisition Specialist “A little chaos keeps things interesting” My Story  My […]

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People of Pontica – Ivet Vutova

Ivet Vutova, Intelligent Automation Analyst “Stay curious” My Story  I joined Pontica because I was […]

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The Modern Customer Experience Stack: Why Great CX Depends on More Than Technology

What does a specialized outsourcing model actually look like in real, day-to-day operations? 

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People of Pontica – Martin Toshev

Martin Toshev, Solution Architect “Above and beyond.” My Story I used to be one of […]

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People of Pontica – Gabriela Angelova

Gabriela Angelova, Senior Analyst – Holistic Underwriting & Compliance “Ohana means family. Family means nobody […]

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Trust Is the New Currecy for Regulated Industries [Infographic]

In Fintech, HealthTech, and other complex industries, trust is as valuable as the product itself. Learn what drives customer trust in the age of AI and data privacy.

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The End of One‑Size‑Fits‑All: Why Vertical CX Specialization Is Accelerating 

What organizations need now is not broader capability, but deeper understanding. 

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Pontica’s Charity Beach Volleyball Tournament Returns for a Fourth Year 

We’re excited to announce that Pontica’s Charity Beach Volleyball Tournament is back for a fourth consecutive year – […]

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People of Pontica – Demetra Troshanova

Demetra Troshanova, Content Creator “Choose happiness – do what you love.” My Story I started […]

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People of Pontica – Nikol Dimitrova

Nikol Dimitrova, Dispatch and Customer Support Specialist “Growth happens outside your comfort zone.” My Story […]

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People of Pontica – Peter Chiviyski

Peter Chiviyski, DevOps Engineer “The less I needed, the better I felt.“ My Story Initially […]

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Beyond Innovation: The Operational Blueprint for HealthTech Growth [Whitepaper]

Explore how HealthTech companies address challenges by developing scalable CX models that combine specialized talent, AI-enabled support, and strong partnerships.