Blog - Pontica Solutions

Trust Is the New Currecy for Regulated Industries [Infographic]

In Fintech, HealthTech, and other complex industries, trust is as valuable as the product itself. Learn what drives customer trust in the age of AI and data privacy.

Artikel

What Vertical CX Expertise Looks Like in Practice

What does a specialized outsourcing model actually look like in real, day-to-day operations?

Artikel

The End of One‑Size‑Fits‑All: Why Vertical CX Specialization Is Accelerating

What organizations need now is not broader capability, but deeper understanding.

Neuigkeiten

Pontica’s Charity Beach Volleyball Tournament Returns for a Fourth Year

We’re excited to announce that Pontica’s Charity Beach Volleyball Tournament is back for a fourth consecutive year – […]

Menschen von Pontica

People of Pontica – Demetra Troshanova

Demetra Troshanova, Content Creator “Choose happiness – do what you love.” My Story I started […]

Menschen von Pontica

People of Pontica – Nikol Dimitrova

Nikol Dimitrova, Dispatch and Customer Support Specialist “Growth happens outside your comfort zone.” My Story […]

Menschen von Pontica

People of Pontica – Peter Chiviyski

Peter Chiviyski, DevOps Engineer “The less I needed, the better I felt.“ My Story Initially […]

Artikel Whitepapers

Beyond Innovation: The Operational Blueprint for HealthTech Growth [Whitepaper]

Explore how HealthTech companies address challenges by developing scalable CX models that combine specialized talent, AI-enabled support, and strong partnerships.

Menschen von Pontica

People of Pontica – Ivaylo Kraev

Ivailo Kraev, Sales Specialist “The lion does not concern himself with the opinions of the […]

Neuigkeiten

Pontica Solutions Expands It’s Long-Term Support for Outsourcing Education with the Master’s Programme in Varna

Pontica expands its long‑term commitment to outsourcing education by supporting the Master’s Programme in Outsourcing & Business Development at the University of Economics – Varna, developed in partnership with AIBEST.

Artikel

The Real Outsourcing Advantage: Why Bulgaria Works in Practice

Why Bulgaria excels in outsourcing beyond cost - through cultural proximity, clear communication, and teams that integrate and adapt in practice.

Artikel

Bulgaria as an Outsourcing Hub: Stability Meets Agility

Why Bulgaria’s balance of stability and agility is redefining how companies build resilient, future‑ready operations.

Neuigkeiten

Q1 2026 Recap: Growth, Connections & Purpose in Action

The first quarter of 2026 set the tone for another dynamic year at Pontica - one shaped by growth, meaningful partnerships, international conversations, and moments that brought our teams even closer together.

Neuigkeiten

Pontica Wins Bronze Stevie® Award for Customer Service Excellence

Pontica is proud to announce that we have been named a Bronze Winner at the 20th Annual Stevie® Awards for Sales & Customer Service, one of the world’s most respected programs recognizing excellence in customer service, contact center operations, and sales performance.