Pontica Solutions
We deliver outstanding customer experience to global companies in more than 20 languages.
Industries
We elevate your industry beyond CX
Top-tier global companies trust Pontica to provide them with solutions, tailored to their needs.
About
Pontica Solutions
We are an award-winning CX partner, helping global brands design, scale, and operate customer support, back-office, and technology-enabled operations in 20+ languages. Our teams combine industry expertise, smart use of technology, and structured delivery models to solve real operational challenges, supporting growth, efficiency, and consistently high-quality experiences in fast-moving markets.
Learn more500+
Specialists
25+
Clients
4
Delivery locations
20+
Languages
Careers
Grow a career at Pontica
Our teams are:
- young, dynamic, and multicultural
- we have 30+ nationalities
- fluent in 20+ languages
Become part of Pontica to discover new opportunities and grow together with us!
Insights
Stay up to date on our latest topics
People of Pontica – Ivaylo Kraev
Ivailo Kraev, Sales Specialist “The lion does not concern himself with the opinions of the […]
Pontica Solutions Expands It’s Long-Term Support for Outsourcing Education with the Master’s Programme in Varna
Pontica expands its long‑term commitment to outsourcing education by supporting the Master’s Programme in Outsourcing & Business Development at the University of Economics – Varna, developed in partnership with AIBEST.
The Real Outsourcing Advantage: Why Bulgaria Works in Practice
Why Bulgaria excels in outsourcing beyond cost - through cultural proximity, clear communication, and teams that integrate and adapt in practice.