Why outsourcing community management can be a game-changer for your game brand

Published 29 Sep. 2023 | 3 min read

Discover the game-changing benefits of outsourcing community management for your game brand.

In the ever-evolving digital realm, your game brand's triumph hinges on the creation and cultivation of a dynamic online community. Gamers are not just players; they are an engaged and passionate audience that significantly impacts a game's success. According to Statista, the revenue in the video games market is expected to reach $ 334 billion by the end of 2023. Meanwhile, the number of users is projected to increase to 3.1 billion by 2027, while the user penetration is anticipated to reach 39% by 2027.

As the gaming industry continues to grow, so does the importance of effective community management. In this article, we'll explore why outsourcing community management can be the game-changer your game brand needs to thrive.

1. Expertise and experience

Outsourcing community management to a specialized partner means you gain access to a large pool of experts with years of experience in the gaming industry. These professionals understand the unique dynamics of gaming communities, including their preferences, behaviors, and trends. They can leverage this knowledge to create and implement effective community management strategies that resonate with your unique audience.

2. 24/7 engagement

Gaming communities are active around the clock, and the demands for support, engagement, and content creation are constant. Outsourcing allows you to have a dedicated team available to deliver 24/7 omnichannel customer experience (CX), engage with your community, address concerns, and keep the conversation going. This level of responsiveness can help you build stronger connections with your players.

3. Multilingual support

The gaming community is diverse, spanning across the globe. Outsourcing community management enables you to provide multilingual support, ensuring that players from different regions feel heard and valued. Effective communication in a player's native language can significantly enhance their gaming experience and loyalty to your brand.

4. Scalability and flexibility

Gaming communities can experience rapid growth or sudden changes in engagement. Outsourcing offers the flexibility to scale your community management efforts up or down as needed. Whether it's handling a surge in new players or adapting to a change in game dynamics, an outsourced team can adjust quickly to meet your requirements.

5. Focus on core competencies

Outsourcing community management allows your in-house team to concentrate on their core responsibilities, such as game development, marketing, and innovation. By delegating community management to experts, you can streamline your operations, enhance efficiency, improve quality, and allocate resources where they are most needed.

6. Data-driven insights

Effective community management isn't just about engaging with players; it's also about analyzing data to make informed decisions. Outsourcing partners often have access to advanced analytics tools and can provide valuable insights into player behavior, preferences, and market trends. This data-driven approach can help you refine your strategies and stay ahead of competition.

7. Crisis management

In the gaming world, unforeseen crises can arise, from technical issues to community disputes. Outsourced community managers are experienced in handling crises efficiently and professionally, helping you maintain a positive brand image and minimize potential damage.

8. Cost efficiency

Outsourcing community management can be cost-effective when compared to hiring and training an in-house team. You can also avoid overhead costs associated with full-time employees, such as benefits and office space. This allows you to allocate your budget more strategically.

At Pontica Solutions, we know how to turn players into a united, engaged, and loyal community of brand ambassadors. That’s why we build passionate teams committed to delivering a truly safe and memorable community experience, worthy of your customers’ time and attention. Get in touch with us today and let’s talk all things gaming!

More from the category