People of PonticaPeople of Pontica – Monica MarkovaMonika Markova, Training Coordinator “Believe you can and you’re halfway there.” – Theodore Roosevelt My […]
Case studiesFrom Conversations to Strategy: Unlocking Insights with AI-Powered QA & AnalyticsPontica Solutions helped а global retail brand transform customer interactions into actionable insights through AI-powered […]
People of PonticaPeople of Pontica – Neda DaskalovaNeda Daskalova, Training Coordinator “Acta non verba.” My Story After obtaining my degree in Medieval […]
Business InsightsFrom Reactive to Predictive: The Evolution of CX StrategyLearn how predictive modeling and AI are enabling your business to anticipate customer needs before they even arise.
People of PonticaPeople of Pontica – Aleksandra MaystorskaAleksandra Maystorska, Employee Development Specialist “You know who I am.” – Robert Downey Jr. My […]
NewsQ3 2025 Recap: Milestones, Moments & Meaningful ImpactAs we look back on the third quarter of 2025, we’re filled with gratitude and […]
NewsPontica’s Charity Beach Volleyball Tournament 2025: Sun, Sports, and a Shared CauseIn September, we gathered colleagues, partners, and friends for one of our favorite traditions - the Pontica Charity Beach Volleyball Tournament.
People of PonticaPeople of Pontica – Henry KienlenHenry Kienlen, Training Coordinator “Unicalno” My Story I come from a scientific background and I […]
Business InsightsThe Next Frontier: Outsourcing for Fintech Innovation, Not Just for Cost SavingHow to go beyond savings and build strategic advantage through outsourcing innovation.
Business InsightsGlobal by Default: How Outsourcing Enables Fintech Expansion in New MarketsLearn how outsourcing accelerates global expansion for fintechs in a faster, safer, and more customer-centric ways.
People of PonticaPeople of Pontica – Silvana SpasovaSilvana Spasova, Senior Training Expert “There is a seat waiting for you at tables you […]
People of PonticaPeople of Pontica – Simona SabchevaSimona Sabcheva, Client Success Manager “Man only likes to count his troubles; he doesn’t calculate […]
Case studiesElevating operational processes in High-TechPontica Solutions partnered with a US-based HR technology provider supporting Fortune 500 companies worldwide. The […]
Case studiesDriving Support Efficiency: A Fast-Track Talent StrategyPontica Solutions partnered with a Fortune 500 high-tech leader requiring rapid technical scale-up, seamless team […]
Business InsightsFrom Chatbots to Copilots: The Next Wave of AI in Customer Experience AI is evolving from chatbots to real-time copilots - boosting efficiency, empathy, and transforming customer experience.
People of PonticaPeople of Pontica – Trayan AleksandrovTrayan Aleksandrov, Sales Specialist “Without music, life would be a mistake.” My Story I began […]
