People of PonticaPeople of Pontica -Dayana YordanovaDayana Yordanova, Dispatch and Customer Support Specialist “Happiness is a mindset.” My Story I joined […]
Business InsightsThe Most Important Outsourcing Technology in 2026 Is the One You Don’t SeeSee why invisible technology matters more the world of outsourcing - from better optimization and seamless connection to shorter time-to-impact.
Business InsightsThe End of Transactional Outsourcing: A 2026 Reality CheckLearn all about the outsourcing trends in 2026 and why they matter for your business.
People of PonticaPeople of Pontica – Yavor HristovYavor Hristov, Customer Support Specialist “If it’s not gonna matter in 5 years, don’t spend […]
People of PonticaPeople of Pontica – Deniz DyonmezDeniz Dyonmez, Operations Manager “There is always something new to learn from everyone, every day.” […]
NewsSupporting the next generation: A year of impact through #wesupporttheYOUNGAt Pontica, we believe meaningful change starts with consistent action. Supporting young people is one […]
People of PonticaPeople of Pontica – Martin NikolovMartin Nikolov, Customer Support “Stop wasting your time on the internet.” My Story Since I […]
WhitepapersBusiness InsightsScaling Fintech with Confidence: The Smart Growth Playbook [Whitepaper]The fintech revolution is reshaping global finance faster than ever. With the market projected to […]
People of PonticaPeople of Pontica – Monica MarkovaMonika Markova, Training Coordinator “Believe you can and you’re halfway there.” – Theodore Roosevelt My […]
Case studiesFrom Conversations to Strategy: Unlocking Insights with AI-Powered QA & AnalyticsPontica Solutions helped а global retail brand transform customer interactions into actionable insights through AI-powered […]
People of PonticaPeople of Pontica – Neda DaskalovaNeda Daskalova, Training Coordinator “Acta non verba.” My Story After obtaining my degree in Medieval […]
Business InsightsFrom Reactive to Predictive: The Evolution of CX StrategyLearn how predictive modeling and AI are enabling your business to anticipate customer needs before they even arise.
People of PonticaPeople of Pontica – Aleksandra MaystorskaAleksandra Maystorska, Employee Development Specialist “You know who I am.” – Robert Downey Jr. My […]
NewsQ3 2025 Recap: Milestones, Moments & Meaningful ImpactAs we look back on the third quarter of 2025, we’re filled with gratitude and […]
NewsPontica’s Charity Beach Volleyball Tournament 2025: Sun, Sports, and a Shared CauseIn September, we gathered colleagues, partners, and friends for one of our favorite traditions - the Pontica Charity Beach Volleyball Tournament.
People of PonticaPeople of Pontica – Henry KienlenHenry Kienlen, Training Coordinator “Unicalno” My Story I come from a scientific background and I […]
