Insights

News

Q1 2026 Recap: Growth, Connections & Purpose in Action

The first quarter of 2026 set the tone for another dynamic year at Pontica - one shaped by growth, meaningful partnerships, international conversations, and moments that brought our teams even closer together.

People of Pontica

People of Pontica – Viktor Petkov

Viktor Petkov, Supervisor “Everything is theoretically impossible, until it is done.” My Story I joined […]

People of Pontica

People of Pontica – Veronika Tacheva

Veronika Tacheva, Training Coordinator “If you don’t like where you are, move. You are not […]

People of Pontica

People of Pontica – Emilio Veselinov

Emilio Veselinov, Technical Support “The more times you fall, the stronger you become.” My Story […]

Business Insights

CX Metrics That Tell the Full Story vs Metrics That Need Context [Infographic]

Customer experience operations generate a wealth of data, but not every metric tells the full […]

Case studies

Driving Smarter Conversion and Operational Excellence in HealthTech

Pontica Solutions helped a global hearing care innovator optimize lead management and customer engagement through […]

People of Pontica

People of Pontica -Marian Kenarov

Marian Kenarov, Client Success Specialist “Be like water – always flexible.” My Story The day […]

People of Pontica

People of Pontica – Lilia Nosenko

Lilia Nosenko, Client Success Specialist “Those who dare win.” My Story Before Pontica I worked […]

Business Insights

AI Augmented Experiences, Not AI Replacements Are the Future of CX

Learn how the shift toward AI-augmented experts marks one of the most important evolutions in customer experience. 

People of Pontica

People of Pontica – Iva Todorova-Lukova

Iva Todorova-Lukova, Senior Quality Specialist “Daring to fail sets you up for success.” My Story […]

News

Pontica Wins Bronze Stevie® Award for Customer Service Excellence 

Pontica is proud to announce that we have been named a Bronze Winner at the 20th Annual Stevie® Awards for Sales & Customer Service, one of the world’s most respected programs recognizing excellence in customer service, contact center operations, and sales performance. 

People of Pontica

People of Pontica -Dayana Yordanova

Dayana Yordanova, Dispatch and Customer Support Specialist “Happiness is a mindset.” My Story I joined […]

Business Insights

The Most Important Outsourcing Technology in 2026 Is the One You Don’t See

See why invisible technology matters more the world of outsourcing - from better optimization and seamless connection to shorter time-to-impact.

Business Insights

The End of Transactional Outsourcing: A 2026 Reality Check

Learn all about the outsourcing trends in 2026 and why they matter for your business.

People of Pontica

People of Pontica – Yavor Hristov

Yavor Hristov, Customer Support Specialist “If it’s not gonna matter in 5 years, don’t spend […]

People of Pontica

People of Pontica – Deniz Dyonmez

Deniz Dyonmez, Operations Manager “There is always something new to learn from everyone, every day.” […]