Insights

WhitepapersBusiness Insights

Beyond Innovation: The Operational Blueprint for HealthTech Growth [Whitepaper]

Explore how HealthTech companies address challenges by developing scalable CX models that combine specialized talent, AI-enabled support, and strong partnerships.

People of Pontica

People of Pontica – Ivaylo Kraev

Ivailo Kraev, Sales Specialist “The lion does not concern himself with the opinions of the […]

News

Pontica Solutions Expands It’s Long-Term Support for Outsourcing Education with the Master’s Programme in Varna

Pontica expands its long‑term commitment to outsourcing education by supporting the Master’s Programme in Outsourcing & Business Development at the University of Economics – Varna, developed in partnership with AIBEST.

Business Insights

The Real Outsourcing Advantage: Why Bulgaria Works in Practice

Why Bulgaria excels in outsourcing beyond cost - through cultural proximity, clear communication, and teams that integrate and adapt in practice.

Business Insights

Bulgaria as an Outsourcing Hub: Stability Meets Agility

Why Bulgaria’s balance of stability and agility is redefining how companies build resilient, future‑ready operations.

News

Q1 2026 Recap: Growth, Connections & Purpose in Action

The first quarter of 2026 set the tone for another dynamic year at Pontica - one shaped by growth, meaningful partnerships, international conversations, and moments that brought our teams even closer together.

People of Pontica

People of Pontica – Viktor Petkov

Viktor Petkov, Supervisor “Everything is theoretically impossible, until it is done.” My Story I joined […]

People of Pontica

People of Pontica – Veronika Tacheva

Veronika Tacheva, Training Coordinator “If you don’t like where you are, move. You are not […]

People of Pontica

People of Pontica – Emilio Veselinov

Emilio Veselinov, Technical Support “The more times you fall, the stronger you become.” My Story […]

Business Insights

CX Metrics That Tell the Full Story vs Metrics That Need Context [Infographic]

Customer experience operations generate a wealth of data, but not every metric tells the full […]

Case studies

Driving Smarter Conversion and Operational Excellence in HealthTech

Pontica Solutions helped a global hearing care innovator optimize lead management and customer engagement through […]

People of Pontica

People of Pontica -Marian Kenarov

Marian Kenarov, Client Success Specialist “Be like water – always flexible.” My Story The day […]

People of Pontica

People of Pontica – Lilia Nosenko

Lilia Nosenko, Client Success Specialist “Those who dare win.” My Story Before Pontica I worked […]

Business Insights

AI Augmented Experiences, Not AI Replacements Are the Future of CX

Learn how the shift toward AI-augmented experts marks one of the most important evolutions in customer experience. 

People of Pontica

People of Pontica – Iva Todorova-Lukova

Iva Todorova-Lukova, Senior Quality Specialist “Daring to fail sets you up for success.” My Story […]

News

Pontica Wins Bronze Stevie® Award for Customer Service Excellence 

Pontica is proud to announce that we have been named a Bronze Winner at the 20th Annual Stevie® Awards for Sales & Customer Service, one of the world’s most respected programs recognizing excellence in customer service, contact center operations, and sales performance.