Case studiesDriving Impact in Payments & Fintech: A case of Rapid Transformation & Elevated QualityLearn how we scaled operations, cut backlog, and achieved 96%+ QA scores with expert support and smart automation.
Case studiesOptimizing Sungrow’s Customer Experience: Streamlining Operations for Sustainable GrowthLearn how we cut response times and boosted support efficiency with tech and smart scaling.
Business InsightsWhy Fintech Companies Are Outsourcing Security Operations: Balancing Innovation and RiskFast-scaling fintechs are increasingly outsourcing security and compliance operations to trusted partners. A Smart Risk–Innovation […]
People of PonticaPeople of Pontica – Nazeli MazlumyanMy Story I joined Pontica quickly after returning to Bulgaria after living in the Netherlands […]
Business InsightsThe Right Time to Outsource Customer Experience: Key Signs Your Business Needs ItKnowing when to bring in a support partner can transform your customer relationships – here’s […]
People of PonticaPeople of Pontica – Aleksandrina AleksandrovaAleksandrina Aleksandrova, Client Success Manager “We rise by lifting others” My Story I hold a […]
People of PonticaPeople of Pontica – Polina BedevaPolina Bedeva, Payroll Expert “Have the courage to follow your heart and intuition. They somehow […]
Business InsightsCX as a Differentiator in the Renewable Energy Sector: Meeting the Expectations of the Modern Green ConsumerHow Exceptional CX Drives Loyalty, Builds Trust, and Outshines the Competition In a fast-moving industry […]
NewsQ1 2025 Recap: Empowering People, Sharing Knowledge, and Shaping the FutureThe first quarter of 2025 brought fresh opportunities to connect, learn, and grow – both […]
People of PonticaPeople of Pontica – Aleksandra VenkovaAleksandra Venkova, Junior Talent Acquisition Specialist “We grow through what we go through.” My Story […]
People of PonticaPeople of Pontica – Kameliya SaraydarovaKameliya Saraydarova, Sales Specialist “Find the beauty in every moment.” My Story I’m currently part […]
NewsBuilding Trust Through Communication: Empowering Educational Leaders at PonticaWe hosted a workshop supporting school leaders in developing emotional intelligence and effective communication On […]
NewsWe organised our annual Pontica Community Day in support of youth and the environmentThis year’s volunteering event focused on enhancing outdoor areas at educational institutions in Sofia, Varna, […]
People of PonticaPeople of Pontica – Daniel StoyanovDaniel Stoyanov, Client Success Specialist “A man’s worth is determined by how much truth he […]
NewsSupporting the Young: Empowering Students through Technology and MentorshipWe empower young minds through meaningful donations and active involvement in their learning journey At […]
Business InsightsElevating Your Business with Effective Onboarding and TrainingHow Investing in Onboarding and Training Programs Drives Employee Retention, Productivity, and Long-Term Business Growth […]
