Business InsightsWhitepapersThe Evolution of Gaming in a Changing Digital Landscape [Whitepaper]Dive in to discover how to ride the wave at the forefront of an industry that’s never been more immersive and interconnected.
Business InsightsAI & Human: The Ultimate Tag Team in Customer Experience The most successful brands are discovering that the future isn’t about choosing between AI and humans - it's about bringing them together.
Business InsightsOutsourcing 2.0: How Technology Is Leading the ChargeCompanies are experiencing an accelerated shift toward adopting advanced digital solutions - see how.
NewsQ2 2025 Recap: A Season of Growth, Innovation, and Community EngagementQ2 2025 was a quarter of growth, community, and industry wins — from supporting youth to engaging in top global conferences. Exciting times ahead!
People of PonticaPeople of Pontica – Yoana StrizhovaYoana Strizhova, Supervisor “Do what you love. Love what you do.” My Story I joined […]
Case studiesDriving Impact in Payments & Fintech: A case of Rapid Transformation & Elevated QualityLearn how we scaled operations, cut backlog, and achieved 96%+ QA scores with expert support and smart automation.
Case studiesOptimizing Sungrow’s Customer Experience: Streamlining Operations for Sustainable GrowthLearn how we cut response times and boosted support efficiency with tech and smart scaling.
Business InsightsWhy Fintech Companies Are Outsourcing Security Operations: Balancing Innovation and RiskFast-scaling fintechs are increasingly outsourcing security and compliance operations to trusted partners. A Smart Risk–Innovation […]
People of PonticaPeople of Pontica – Nazeli MazlumyanMy Story I joined Pontica quickly after returning to Bulgaria after living in the Netherlands […]
Business InsightsThe Right Time to Outsource Customer Experience: Key Signs Your Business Needs ItKnowing when to bring in a support partner can transform your customer relationships – here’s […]
People of PonticaPeople of Pontica – Aleksandrina AleksandrovaAleksandrina Aleksandrova, Client Success Manager “We rise by lifting others” My Story I hold a […]
People of PonticaPeople of Pontica – Polina BedevaPolina Bedeva, Payroll Expert “Have the courage to follow your heart and intuition. They somehow […]
Business InsightsCX as a Differentiator in the Renewable Energy Sector: Meeting the Expectations of the Modern Green ConsumerHow Exceptional CX Drives Loyalty, Builds Trust, and Outshines the Competition In a fast-moving industry […]
NewsQ1 2025 Recap: Empowering People, Sharing Knowledge, and Shaping the FutureThe first quarter of 2025 brought fresh opportunities to connect, learn, and grow – both […]
People of PonticaPeople of Pontica – Aleksandra VenkovaAleksandra Venkova, Junior Talent Acquisition Specialist “We grow through what we go through.” My Story […]
People of PonticaPeople of Pontica – Kameliya SaraydarovaKameliya Saraydarova, Sales Specialist “Find the beauty in every moment.” My Story I’m currently part […]
