Case studiesDriving Support Efficiency: A Fast-Track Talent StrategyPontica Solutions partnered with a Fortune 500 high-tech leader requiring rapid technical scale-up, seamless team […]
Business InsightsFrom Chatbots to Copilots: The Next Wave of AI in Customer Experience AI is evolving from chatbots to real-time copilots - boosting efficiency, empathy, and transforming customer experience.
People of PonticaPeople of Pontica – Trayan AleksandrovTrayan Aleksandrov, Sales Specialist “Without music, life would be a mistake.” My Story I began […]
NewsWe Bring Back Our Charity Beach Volleyball Tournament in Burgas & Varna We’re excited to announce that the Charity Beach Volleyball Tournament by Pontica Solutions is back […]
People of PonticaPeople of Pontica – Elena EftimovaElena Eftimova, Implementation Specialist “I drink coffee at night so I can dream faster” My […]
People of PonticaPeople of Pontica – Siyan GerchevSiyan Gerchev, Client Success Specialist “You should never judge a book by its cover.” My […]
Business InsightsWhitepapersThe Evolution of Gaming in a Changing Digital Landscape [Whitepaper]Dive in to discover how to ride the wave at the forefront of an industry that’s never been more immersive and interconnected.
Business InsightsAI & Human: The Ultimate Tag Team in Customer Experience The most successful brands are discovering that the future isn’t about choosing between AI and humans - it's about bringing them together.
Business InsightsOutsourcing 2.0: How Technology Is Leading the ChargeCompanies are experiencing an accelerated shift toward adopting advanced digital solutions - see how.
NewsQ2 2025 Recap: A Season of Growth, Innovation, and Community EngagementQ2 2025 was a quarter of growth, community, and industry wins — from supporting youth to engaging in top global conferences. Exciting times ahead!
People of PonticaPeople of Pontica – Yoana StrizhovaYoana Strizhova, Supervisor “Do what you love. Love what you do.” My Story I joined […]
Case studiesDriving Impact in Payments & Fintech: A case of Rapid Transformation & Elevated QualityLearn how we scaled operations, cut backlog, and achieved 96%+ QA scores with expert support and smart automation.
Case studiesOptimizing Sungrow’s Customer Experience: Streamlining Operations for Sustainable GrowthLearn how we cut response times and boosted support efficiency with tech and smart scaling.
Business InsightsWhy Fintech Companies Are Outsourcing Security Operations: Balancing Innovation and RiskFast-scaling fintechs are increasingly outsourcing security and compliance operations to trusted partners. A Smart Risk–Innovation […]
People of PonticaPeople of Pontica – Nazeli MazlumyanMy Story I joined Pontica quickly after returning to Bulgaria after living in the Netherlands […]
Business InsightsThe Right Time to Outsource Customer Experience: Key Signs Your Business Needs ItKnowing when to bring in a support partner can transform your customer relationships – here’s […]
