People of PonticaPeople of Pontica – Yulian VasilevYulian Vasilev, Junior Quality Specialist “You must be the change you wish to see in […]
People of PonticaPeople of Pontica – Anahit UmurshatyanAnahit Umurshatyan, Training Coordinator “To every problem, there is a most simple solution.” My Story […]
Business InsightsThe use of AI in CX: A deep dive into user perspectivesExplore the balance of AI and human touch in CX, as we analyze user perspectives, […]
Case studiesRPA in Motion: Automating Real-Time SupportPontica partnered with a European last-mile logistics leader to automate critical parts of their customer […]
People of PonticaPeople of Pontica – Dimitar DedikovDimitar Dedikov, Account Care “When in doubt, make no sense. No sense is good. And […]
People of PonticaPeople of Pontica – Radina AleksandrovaRadina Aleksandrova, Client Support “Inspire to be inspired.” My Story I learned about Pontica from […]
People of PonticaPeople of Pontica – Elia-Peter ChobanovElia-Peter Chobanov, Supervisor “Men cannot discover new oceans unless he has the courage to lose […]
Business InsightsImproving CX with real-time language translation technologiesLearn about the technological advancements in real-time language translation and how they are breaking down […]
People of PonticaPeople of Pontica – Viara BorisovaViara Borisova, Client Support “Love your flaws, own your quirks. Be happy with being you.” […]
Business InsightsTop 5 outsourcing trends to watch in 2024Discover the future of outsourcing with our insights on the Top 5 BPO and ITO […]
People of PonticaPeople of Pontica – Martina SlavkovaMartina Slavkova, Client Support “Do not do unto others, what you do not want others […]
NewsQ4 2023 Recap: Cutting-edge business and career events, festive activities, and vibrant celebrationsWe enjoyed a dynamic and eventful fourth quarter that showcased our commitment to innovation, talent […]
People of PonticaPeople of Pontica – Dilyana IlievaDilyana Ilieva, Senior Client Support “Live what you love.” My Story I joined Pontica more […]
People of PonticaPeople of Pontica – Cláudia PaivaCláudia Paiva, Customer Support “Kindness always comes back.” My Story Being away from Portugal, I […]
People of PonticaPeople of Pontica – Ivaylo VladimirovIvaylo Vladimirov, Client Support “You just gotta keep livin’ man, L-I-V-I-N.” My Story I joined […]
Business Insights2023 Recap: Looking back at a year of innovation in outsourcingUncover the key innovative trends that shaped the transformative outsourcing landscape in 2023. As we […]
