Business InsightsWhat should companies transform in their customer experience to stay ahead of competition?Get to know the new customer expectations and how to exceed them. Consumer behavior continues […]
NewsTwo of Pontica Solutions' teams won a Stevie® Award for Customer Service Department of the YearTwo of our teams won Silver at the 2022 Stevie® Awards for the category Customer […]
People of PonticaPeople of Pontica – Dara KaragyozovaDara Karagyozova, Junior Trainer "The most important things are the hardest to say." My Story […]
Business InsightsKey customer experience trends to watch out for in 2022Turbulent times force brands to adapt quickly and rethink their strategies. This is time to […]
People of PonticaPeople of Pontica – Juel MaximilianoJuel Maximiliano, Junior Quality Specialist "People don't want to experience change - they just want […]
People of PonticaPeople of Pontica – Zhak StoilovZhak Stoilov, Supervisor "Love it or hate it but accept it and be real, then […]
Business InsightsThe importance of personalized customer experience for companies’ differentiation strategyInnovative and personalized customer experience (CX) is a key brand’s differentiator and helps companies build […]
People of PonticaPeople of Pontica – Radina KolevaRadina Koleva, Team Manager "Believe you can and you are halfway there." My Story My […]
NewsPontica Solutions organized a Christmas Charity weekWe supported 6 different non-profit organizations in Bulgaria and Poland. In light of the upcoming […]
People of PonticaPeople of Pontica – Yoana StrizhovaYoana Strizhova, Back Office Manager "Life is much better when you are living in the […]
People of PonticaPeople of Pontica – Valentin NikolovValentin Nikolov, IT Technician "Learn to treat life to the best, put stress to rest." […]
Business InsightsThe importance of building emotional connections within the outsourcing industryStrategic and emotional client-vendor relationships are crucial for achieving trust and high customer satisfaction. Within […]
People of PonticaPeople of Pontica – Vilislav AndreevVilislav Andreev, Junior Recruitment Manager "Be fearless in the pursuit of what sets your soul […]
Business InsightsHow Robotic Process Automation (RPA) empowers the BPO sector to provide companies with better customer experience60% of key business decision-makers believe RPA can help employees focus on more meaningful, strategic […]
People of PonticaPeople of Pontica – Kristina KrastevaKristina Krasteva, Training Manager "If you can’t change your mind, you can’t change anything." My […]
People of PonticaPeople of Pontica – Niya NedelchevaNiya Nedelcheva, Junior Team Manager "You are worthy of the love you don’t think you […]
