People of PonticaPeople of Pontica – Cláudia PaivaCláudia Paiva, Customer Support “Kindness always comes back.” My Story Being away from Portugal, I […]
People of PonticaPeople of Pontica – Ivaylo VladimirovIvaylo Vladimirov, Client Support “You just gotta keep livin’ man, L-I-V-I-N.” My Story I joined […]
Business Insights2023 Recap: Looking back at a year of innovation in outsourcingUncover the key innovative trends that shaped the transformative outsourcing landscape in 2023. As we […]
People of PonticaPeople of Pontica – Kalina TatarlievaKalina Tatarlieva, Client Support “Wherever you go, go with all your heart.” My Story I […]
Business InsightsEnhancing customer experiences through sentiment analysis and emotional AIExplore how businesses leverage emotion-driven insights to create meaningful connections and enhance satisfaction. In the […]
People of PonticaPeople of Pontica – Ekaterina ZhelyazkovaEkaterina Zhelyazkova, Junior Quality Specialist “Dum spiro spero.” My Story It was like it was […]
Business InsightsUnraveling the growth and impact of voice-activated technology on user interfaces and customer serviceExplore the rise of voice-activated tech in user interfaces and customer service. In an era […]
People of PonticaPeople of Pontica – Nikolay YankovNikolay Yankov, Client Support “Don’t aim for the sky, aim for the moon.” My Story […]
People of PonticaPeople of Pontica – Devora VichevaDevora Vicheva, Senior Recruitment Specialist “Le bonheur est parfois caché dans l’inconnu.” My Story I […]
People of PonticaPeople of Pontica – Natali DimovaNatali Dimova, Client Success Specialist “Don’t wait for opportunity. Create it.” My Story 2 years […]
People of PonticaPeople of Pontica – Danail DyakovDanail Dyakov, Supervisor “Whatever the mind of man can conceive and believe, it can achieve.” […]
Business InsightsThe role of generative AI in achieving customer experience consistencyDiscover how Generative AI is reshaping customer experiences and the crucial role it plays in […]
People of PonticaPeople of Pontica – Meylin NedzhibMeylin Nedzhib, Client Success Specialist “Do your best and leave the rest.” My Story In […]
People of PonticaPeople of Pontica – Viktoria PetrovaViktoria Petrova, Client Support “Ain’t no need to watch where I’m goin’, just need to […]
Business InsightsThe crucial role of brand health for nurturing customer-brand relationshipsDiscover how brand health is the key to nurturing strong and lasting customer-brand relationships and […]
People of PonticaPeople of Pontica – Yavor KaravelskiYavor Karavelski, Senior Client Support “Just do it.” My Story I wanted to gain experience […]
