Case studiesRPA in Motion: Automating Real-Time SupportPontica partnered with a European last-mile logistics leader to automate critical parts of their customer […]
People of PonticaPeople of Pontica – Dimitar DedikovDimitar Dedikov, Account Care “When in doubt, make no sense. No sense is good. And […]
People of PonticaPeople of Pontica – Radina AleksandrovaRadina Aleksandrova, Client Support “Inspire to be inspired.” My Story I learned about Pontica from […]
People of PonticaPeople of Pontica – Elia-Peter ChobanovElia-Peter Chobanov, Supervisor “Men cannot discover new oceans unless he has the courage to lose […]
Business InsightsImproving CX with real-time language translation technologiesLearn about the technological advancements in real-time language translation and how they are breaking down […]
People of PonticaPeople of Pontica – Viara BorisovaViara Borisova, Client Support “Love your flaws, own your quirks. Be happy with being you.” […]
Business InsightsTop 5 outsourcing trends to watch in 2024Discover the future of outsourcing with our insights on the Top 5 BPO and ITO […]
People of PonticaPeople of Pontica – Martina SlavkovaMartina Slavkova, Client Support “Do not do unto others, what you do not want others […]
NewsQ4 2023 Recap: Cutting-edge business and career events, festive activities, and vibrant celebrationsWe enjoyed a dynamic and eventful fourth quarter that showcased our commitment to innovation, talent […]
People of PonticaPeople of Pontica – Dilyana IlievaDilyana Ilieva, Senior Client Support “Live what you love.” My Story I joined Pontica more […]
People of PonticaPeople of Pontica – Cláudia PaivaCláudia Paiva, Customer Support “Kindness always comes back.” My Story Being away from Portugal, I […]
People of PonticaPeople of Pontica – Ivaylo VladimirovIvaylo Vladimirov, Client Support “You just gotta keep livin’ man, L-I-V-I-N.” My Story I joined […]
Business Insights2023 Recap: Looking back at a year of innovation in outsourcingUncover the key innovative trends that shaped the transformative outsourcing landscape in 2023. As we […]
People of PonticaPeople of Pontica – Kalina TatarlievaKalina Tatarlieva, Client Support “Wherever you go, go with all your heart.” My Story I […]
Business InsightsEnhancing customer experiences through sentiment analysis and emotional AIExplore how businesses leverage emotion-driven insights to create meaningful connections and enhance satisfaction. In the […]
People of PonticaPeople of Pontica – Ekaterina ZhelyazkovaEkaterina Zhelyazkova, Junior Quality Specialist “Dum spiro spero.” My Story It was like it was […]
